e88s Privacy Policy: How We Handle Your Information
e88s is clear about what data we collect, why we collect it, and how you can access or correct it at any time. This policy applies to every account holder and covers all activity on e88s, including transactions made through bKash, Upay, and Bank Transfer — access and eligibility depend on your local law and the eligible regions we serve.
Account data protection
bKash & Upay transaction records
Your right to review and correct
Published support contact
POLICY POSTURE
What Data We Collect and Why
When you create an account on e88s, we collect the information you provide directly: your name, contact details, and the payment method you register — whether that is bKash, Upay, or Bank Transfer. We also collect transaction records automatically each time a deposit or withdrawal is processed, so that both you and we can refer back to an accurate history. Device identifiers, browser type, and session data are logged for security and to keep your account accessible across the devices you use. We do not sell your personal information to third parties. Data is used to operate your account, verify transactions, respond to support requests, and meet the obligations that apply in the eligible regions we serve. Where local law in Bangladesh requires us to retain records for a defined period, we follow that requirement — but we do not keep data longer than necessary beyond it. Cookies and local storage are used to maintain your session and remember your language and display preferences. You can manage cookie settings through your browser at any time. All payment-related data, including bKash wallet references and Bank Transfer confirmations, is stored with access controls that restrict it to authorised account and finance functions only.
bKash Records
Transaction references from bKash deposits and withdrawals are logged against your account ID for reconciliation and support.
Upay History
Upay transfers generate a record stored in your account wallet history, visible when you sign in and review your transaction log.
Bank Transfer Logs
Bank Transfer entries are retained in your account record for the period required by applicable rules in eligible regions.
Device & Session Data
Session tokens and device type are recorded to protect your account from unauthorised access and to restore your session correctly on mobile.
SCOPE AND LIMITS
Where This Policy Applies and What It Covers
This policy covers data processed through e88s and the account services connected to it. It does not extend to third-party websites you reach by following external links, nor does it govern the data practices of payment providers such as bKash or Upay — those services have their own published policies. Understanding what falls inside and outside our scope helps you know exactly who to contact when a data question arises.
Account Access
All data tied to your e88s account — login credentials, profile fields, session history — falls inside this policy. We control how it is stored, accessed and deleted.
Transactions
Deposit and withdrawal records processed through bKash, Upay, or Bank Transfer are covered here for the account-side record only. The payment provider's own data handling sits outside our policy.
Site Content
Browsing behaviour on e88s — pages viewed, game lobbies opened, session duration — is captured in aggregate for service improvement. This data is not linked to your identity without your account being active.
Third-Party Services
External links, game studio interfaces loaded within the lobby, and any linked social or communication tools operate under their own privacy terms. e88s does not control or represent those terms.
YOUR PRACTICAL CHOICES
Actions You Can Take Under This Policy
Your account on e88s gives you direct access to several practical data actions without needing to raise a formal request. Sign in and open the account settings page to review the personal details we hold: your registered contact, linked payment method — bKash, Upay, or Bank Transfer — and your transaction log. If any detail is incorrect, the account settings fields let you update them directly; for changes that require identity verification, the on-screen instructions show the documents needed. If you want a record of the data we hold on you, or if you want to ask about how long we retain specific information, you can raise a query through our published support route. We aim to respond within the timeframe visible in the support section of the site. Where your local law in an eligible region gives you a right to request deletion of non-essential data, you can make that request through the same support channel. We will confirm what can and cannot be removed given the retention obligations that apply.
Review Your Records
Sign into your account and open the transaction history tab to see every bKash, Upay and Bank Transfer entry logged against your account ID.
Correct Account Details
Update your registered name, contact details or preferred payment method directly from the account settings page. Identity-sensitive changes prompt a verification step shown on screen.
Raise a Data Question
Send a message through our published support contact explaining your request. Include your registered email so we can locate your account record and respond accurately.
Request Data Removal
Where your eligible region's local law allows it, contact support to ask which non-essential data can be removed. We will confirm scope and timing in our reply.
CONTACT THIS POLICY
How to Reach Us About Privacy Matters
If this policy raises a question you cannot resolve through your account settings — whether about your data, a correction request, or what we retain after an account is closed — use the contact routes published on e88s. Each route goes to the same account team that manages records and can action data requests. Availability depends on the contact method you choose; response times are shown in the support section of the site, not promised here.
Live Chat
Open the chat widget from any page on e88s and describe your privacy question. The team can pull your account record and clarify what data we hold or how to request a change.
Email Support
Send your query to the support email address listed in the Contact section of e88s. Include your registered account email and a clear description of the data action you are requesting.
Account Help Centre
The Help Centre on e88s covers common data and account questions, including how to download your transaction history and what the retention periods mean for bKash and Bank Transfer records.
DATA HANDLING DETAIL
How We Manage Data Across Your Account
e88s applies access controls, session security, and defined retention periods to keep your account data accurate and limited to its intended use. Cookies support session continuity and preference storage; they do not track your activity outside e88s. If you want to understand how a specific data category — payment records, device logs, or profile fields — is handled, the details below cover each area.
Cookies and Sessions
Session cookies keep you signed in during a visit and restore your language and display preferences. They expire when you close your browser unless you select a persistent session. You can clear them from your browser settings at any time.
Account Security
Your login credentials are stored in hashed form. Payment references — including bKash wallet IDs and Bank Transfer confirmation numbers — are accessible only to authorised account and finance functions, not to general staff.
Data Retention
We keep transaction records for the period required by applicable rules in the eligible regions we serve. Account profile data is retained while your account is active; on closure, non-essential data is removed subject to any outstanding retention obligations.
Policy Updates
When this policy changes in a material way, we post the updated version on e88s with a revised effective date. Continuing to use your account after a change is posted means you have had the opportunity to review the updated terms.
POLICY QUESTIONS ANSWERED
Frequently Asked Questions About This Privacy Policy
These are the questions we see most often from account holders in Bangladesh about how we collect, store and manage their data. If your question is not covered here, reach out through the support contact published on e88s.
What personal data does e88s collect when I open an account?
We collect the details you enter during registration — name, contact information and your chosen payment method (bKash, Upay or Bank Transfer). Once active, your account also records session data, device type and every transaction processed, all linked to your account ID.
Is my bKash or Upay wallet information stored on e88s?
Your bKash or Upay reference is stored in your account's transaction log so both you and our finance team can reconcile deposits and withdrawals. It is not shared with third parties and is accessible only to authorised account functions on our side.
How do I see the data e88s holds about me?
Sign into your account and open the transaction history tab — that is where your payment records, session log and registered profile details sit. For a full account data summary beyond what the dashboard shows, contact support through the route published on e88s.
Can I ask e88s to delete my account data?
Where local law in an eligible region gives you that right, you can request deletion of non-essential data through our support channel. We will confirm which data can be removed and what must be retained under applicable rules. Retention obligations for transaction records may limit full deletion.
Does e88s share my data with game studios like Pragmatic Play or PG Soft?
Game studios receive only the session and game-state data needed to run a title in the lobby. They do not receive your payment details, wallet references or full profile. Each studio operates under its own data terms for the game session itself.
How do I update my registered contact details or payment method?
Open account settings after signing in. Most profile fields are editable directly; payment method changes or identity-sensitive updates trigger a verification step whose instructions appear on screen. If you get stuck, live chat support can walk you through the fields.
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